• Cost Savings
  • RealTimeXchange
  • ConferenceXchange
  • ScheduleXchange
  • Agent Notify
RealtimeXchange™. Your Own Customized Remote Work Platform.

Each LiveXchange™ client has their own private RealtimeXchange customized with their own corporate identity and information links. The following is a quick overview of some the tools available to you through your RealTimeXchange.

Automatic Chat Rooms. Chat workrooms automatically launch after login to provide an“always open” door for easy collaboration between managers and their agents.

Productivity Tools. Task Manager, Group Links, Extranet Options.

Collaboration Tools. Document Management, Online Calendar, Members Directory, Contacts Directory, Polling Applications.

Admin & Security Tools. Secure Member Access, Permissions System, Member Groups, Secure Hosting, SSL Encryption.

Collaboration Tools. Document Management, Online Calendar, Members Directory, Contacts Directory, Polling Applications, Palm/Outlook synchronization.

Group Communications Tools. Group Announcements, Online Discussions, My Mail Box, Wireless Access.

Productivity Tools. Task Manager, Group Links, Extranet Options.

Call Recording System. The ability to record and retrieve phone conversations within seconds. Administrators can selectively record specific agents, all agents, certain campaigns, randomly, or even provide an agent ability to record on demand. Additionally, the recording option can be customized to meet virtually any set of business rules.

Video Confirmation. The ability for both manager and agent to be visible to each other through the use of high quality video streaming obviously helps to make the relationship between managers and their remote agents much closer and personal, It also adds an extra layer of security (visual authentication) and monitoring.

Access Tools. Secure Member Access, Permissions System, Member Groups, Secure Hosting, SSL Encryption.

ConferenceXchange
Present, Discuss With Your Agents Anywhere, Anytime.

ConferenceXchange is a rich web communication system that lets you reach your agent audience anytime, anywhere with engaging multimedia content.

ConferenceXchange video conferencing provides the ability for both manager and agent to be visible to each other through the use of high quality streaming video. This obviously helps to make the relationship between managers and their remote agents much less remote.

A Valuable Tool For:

Live Online Meetings.

On-Demand Presentations.

Web Seminars.

E-learning programs.

Conference Features

Anytime communication, live and on-demand.

Ease of use for non-technical users.

Meeting customization.

Your own branded conference rooms.

Your own access control and authentication.

Security via SSL.

ScheduleXchange™. The Engine Of Flexible Scheduling.

ScheduleXchange™ is a browser based scheduling system that has all immediacy and flexibility required for effective management of your remote agents.

ScheduleXchange provides a suite of applications built upon a core scheduling system. The system can be used to automatically staff schedules based on agent availability, skills, and rotations.

Schedule Support

We will assist you with the determination of the optimum pool of agents to meet your daily/interval scheduling requirements.

We will review jointly with you any variables/conditions that impact the scheduling of hours.

We will set the guidelines for expectations of a Remote Agent’s day to day conduct concerning signing-in, missed shifts, shift swaps etc.

Agent Notify. How To Find Your Agents Wherever They May Be.

Any contact center has staffing shortages, volume surges and unexpected conditions that demand a system of reliable notification and response.

That’s why we provide an Agent Notify System a telephone broadcasting system that enables you to send your prepared recorded phone messages directly to your remote agents - wherever they are.

Your messages can be recorded directly on the Agent Notify web interface and then automatically broadcast
(on demand) to everyone on your contact list.

The prepared message goes out to every assigned contact number (cell phone or home phone) and acknowledgement of the message is confirmed by individual password.

It’s reliable notification made simple.